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We invest a lot of energy in the intuitive usability of our solutions, but even with LINEAR, building services engineering remains a task that cannot be realised "just like that". For this reason, we have always attached great importance to detailed documentation (Online Help), training programmes and competent support. For almost two years now, we have been offering LINEAR e-learning, a free opportunity for all customers to learn about our solutions in compact online courses. This is a good time to take a look at how it has been used so far and to take stock.
More than 100 customers use the service every day
More than 8,000 customers have now used LINEAR's e-learning program. It is not uncommon for more than 50 users to visit our courses on the platform at the same time. On average, we have more than 100 users a day and are delighted that the offer has been so well received. Between 10 and 20 new users join every day, confirming our commitment to continuously expanding the platform and making it easier for our customers to use the software. Six employees from our training and support department are constantly working on writing the scripts, developing sample projects and then developing the courses and putting them online. Currently, 13 new courses are being implemented and a further 40 topics are being planned. The courses are also regularly checked to ensure they are up to date and as soon as the majority of topics are covered, we continue to update them on an ongoing basis. In this way, we ensure that all customers have access to the latest courses on as many topics as possible.
A new course almost every week
The German e-learning platform currently offers 55 courses. In addition, we already provide over 50 courses in English. Starting with courses on installation and the basic steps, we also offer beginner courses for AutoCAD and Revit, as well as specific training on individual work steps in MEP design for all trades. We have also started to incorporate new functions from previous releases directly into the e-learning program to make it easier for all customers to use them directly (e.g. Scheme Design in Revit, The LINEAR Control Board - The New User Interface). Comprehensive training courses for both Revit and AutoCAD are available to all users. Due to the identical handling of numerous functions, some courses are relevant for both solutions. As there are many first-time users among our customers, particularly in the area of our Revit solutions, we initially focussed on this area. In addition, we fundamentally optimised the LINEAR Solutions interface for AutoCAD with Version 24 and waited until then to create all courses for the AutoCAD solutions with the new interface. In the meantime, however, a large number of e-learning courses are already available and an average of one course per week is being added.
An important part of our service philosophy
Our promise to deliver the best software for better buildings includes not only the provision of our solutions but also the comprehensive range of services. Our interactive help, the LINEAR Knowledge Base, which is always up-to-date on our website and directly accessible from the software, provides all users with an ideal platform to simplify the operation of our solutions. E-learning complements this perfectly with clear examples and the opportunity to experience the operation of the software directly in the video and carry it out yourself. These two basic elements are part of our service promise, with which we want to provide you with optimum support. Everything is available around the clock and free of charge for our customers. In this way, we aim to achieve satisfied users who will hopefully remain loyal to our solutions for a long time. If these options are not sufficient to master your specific challenge, our professional support is of course available to you. Last year's survey showed impressively that our customers feel they are in good hands here.
The LINEAR community on the e-learning platform
You may not yet have noticed the community area on the e-learning portal. We recommend that you take advantage of this offer. Here you have the opportunity to exchange ideas with other users, ask questions about specific problems to the community and comment on individual courses. This should be a place where you can exchange ideas with other users, support each other and utilise the swarm intelligence of LINEAR customers. We would be happy to see even more dialogue here in the future and invite you to participate.
Feedback strongly encouraged!
As in all areas, we want to constantly improve our e-learning programme, which is why your feedback is particularly valuable. Please feel free to send us your suggestions for improvement. At the end of each course, you have the opportunity to rate the course and express your wishes. You can also use the LINEAR Idea Channel to send us ideas and suggestions about our solutions and services at any time.
But what do our users actually say about our e-learning?
That's exactly what we wanted to find out, which is why we conducted a survey. We would like to take this opportunity to thank all customers who took part. As we received numerous responses, we have listed a few customer comments below:
Company:
Planungsgruppe Energietechnik GmbH & Co. KG
Customer name:
Christoph Schnauffer
Quote:
The videos are easy to understand and help you to work on your own projects. I usually don't use the files provided, but work directly on my own project. There is an answer to almost all topics in the videos and the separate Knowledge Base on the website is the perfect addition to find an answer to almost all questions. You forget the time and it's fun. The realisation that you have achieved something meaningful and, above all, purposeful is a great experience.
Company:
Dörr Haus- und Umwelttechnik GmbH
Customer name:
Björn Alsdorf
Quote:
The platform itself is appealing and easy to use. All the basics are conveyed very well in the videos. After working through all the learning videos, I realised that LINEAR for Revit is a powerful and innovative tool, if not THE tool for building services engineering. I can highly recommend LINEAR, especially for those new to Revit. A major challenge in Revit is the numerous setting options and submenus. This problem is successfully solved here with the help of the LINEAR Control Board. Here you are "guided" through the functions and various Revit functions are highlighted in a simplified way.
Company:
Trabitzsch Dittrich Architekten
Customer name:
Gabriel Sahlmann
Quote:
Over time, the range has grown considerably. It slowly covers every area of MEP design.
Company:
Schweihofer Coaching & Training
Customer name:
Thomas Schweihofer
Quote:
The e-learning platform provides a clear and summarised opportunity for structured self-learning. I particularly like the fact that intermediate results are saved so that I can pick up where I left off next time. The summarisation into topics/groups also makes searching easier, as does the fact that it is easy to see which platform (Revit/AutoCAD) the learning video is relevant for. I like the principle of bundling, compressing and recording knowledge so that it can be made available an infinite number of times without immediately tying up manpower in the support team. I am pleased that the IDEA CHANNEL is not just a "we give the customer the feeling that they can contribute something" tool, but that one of my suggestions has already been implemented directly in the V24.
Company:
Pro Engineering GmbH
Customer name:
Ahmet Uluer
Quote:
The e-learning platform provides an ideal introduction to the use of LINEAR for different trades. The training material is extremely well structured and provides a clear guide to familiarising yourself with the software. I particularly like the comprehensive coverage of LINEAR in conjunction with Revit, which is invaluable for many users. Thanks to this platform, I have been able to significantly improve my skills in using LINEAR while reducing my dependence on customer support. The ability to access high quality training content whenever I need it has not only saved me time, but also increased my effectiveness and autonomy. All in all, this e-learning platform for LINEAR building technology software is an excellent resource that I would highly recommend to any user. Its clear structure, practice-orientated content and the ability to clarify even complex questions make it an indispensable support for anyone working with LINEAR. More complex and technical questions can still be answered by customer support.
Company:
BAURCONSULT Architekten Ingenieure
Customer name:
Hans Schäflein
Quote:
The LINEAR e-learning is a very informative platform that makes it easier for newcomers to familiarise themselves with the processes, functions and calculations.
Feedback like this motivates us even more to continue to develop and offer our customers the best possible e-learning and support services. One thing is certain for us: this success story is not over yet – because we are just getting started!