Error while using network HASP dongles

Problem

You use network HASP dongles and encounter problems.

Connection via VPN/IP circuit difference

You connect to the network via VPN or the server is in a different IP circle than your PC.

Solution

Check your software protection search settings.

  • Use case HASP-RSM dongle:
    • Enter the IP address of the server to which the dongle is connected in LINEAR Admin under Hasp Tools ➤ Control Center under Configuration ➤ Access to Remote License Manager Remote License Search Parameters.
    • Deactivate the Broadcast Search for Remote Licenses checkbox.
  • Use case HASP HL network dongle:
    • Contact your administrator or sales partner.

Missing port sharing in the firewall

You may not have enabled the required ports. In most cases, port opening can be performed by your IT administrator.

Solution

Check your software protection search settings.

  • Use case HASP-RSM dongle:
    • Make sure that port 1947 TCP & UDP is enabled inbound and outbound on your PC and server.
  • Use case HASP HL network dongle:
    • Make sure that port 475 TCP & UDP is enabled inbound and outbound on your PC and server.